Carolina Donor Services Adds Hetzel and Heald

Tuesday, June 26, 2018

Carolina Donor Services has announced the hiring of Paul Hetzel as Director of Information Services (IS) and Chuck Heald as Director of Marketing and Communications. In their executive leadership positions, Hetzel will guide the implementation of Information Systems strategies, plans and priorities; while Heald will be responsible for increasing the number of registered organ, eye and tissue donors in the organization’s service area.

“Technology is driving healthcare, and Paul brings a wealth of IS experience to us,” said Danielle Niedfeldt, RN, JD, Carolina Donor Services President and CEO. “His executive leadership, willingness to partner, customer service, ability to build and design processes and systems and experience with cyber security will be instrumental in moving us forward.”

Hetzel has 30 years of experience in information technology. Prior to joining Carolina Donor Services, Hetzel was Vice President, Chief Information Officer with Raleigh-Durham International Airport. Additionally, he worked at the Southeastern Kidney Council, Accreditation Commission for Health Care and Providence Software Solutions. He holds a Bachelor of Science in Computer Science from State University of New York (SUNY) at Plattsburgh.

Heald relocated from Cleveland, OH to direct Carolina Donor Service’s marketing and communications operation. In Cleveland, he was the Director of Marketing and Communications at HealthSpan and was previously the Director of Community Outreach with Lifebanc, an Ohio organ and tissue donation organization.

“We are excited to bring Chuck to North Carolina,” continued Niedfeldt. “His knowledge of our industry, marketing successes and corporate communications experience will be critical as we increase the number of North Carolinians who are registered organ and tissue donors.”

“I’m thrilled to be at Carolina Donor Services,” said Heald. “We have tremendous leadership and are positioned to save and heal more lives through organ and tissue donation than ever before.”

Heald is a graduate of Clarion University of Pennsylvania with a Bachelor of Science in Communication.

Both Hetzel and Heald will work in Carolina Donor Services’ Durham office at 3621 Lyckan Parkway.

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About Carolina Donor Services

Carolina Donor Services is the federally-designated, not-for-profit organ procurement organization serving 7.2 million people in 77 counties of North Carolina and Danville, Virginia. With offices in Durham, Greenville and Winston-Salem, Carolina Donor Services maximizes the passing of the heroic gift of life from one human being to another through organ and tissue donation. In North Carolina, almost 3,000 people are currently waiting for an organ transplant and nationally, over 114,000 people are on the organ waiting list. For more information, visit or call 1-800-200-2672.